Shipping Policy

 1.How long will my order take to arrive ?

  • Typically,the product(s) will reach you in 7-14 business days depending on the availability of the stock.In case of bespoke or custom made product(s) with special customisations/personalisation it will reach you in approx.15-20 days.
  • We offer worldwide shipping and via international shipping the product(s) are expected to be delivered in approx. 2-3 weeks.
  • Upon order placement,you shall receive an email containing details of your order and the estimated delivery time to your location.
  • Sometimes,delivery may take longer due to bad weather,flight delays & other unforeseen circumstances.In such cases, we will keep you updated via regular emails & messages.
  • Please be advised that the delivery cannot be expedited as India’s current logistics infrastructure doesn’t allow us to do so.

 

  1. What are the shipping charges?
  • There are no shipping charges on prepaid orders in India and the product(s) are delivered via reputed courier services.
  • For international shipping,the rates would be applicable as per different delivery logistic partners & the duties are levied as per the duty structure of the delivery country.
  • This rate will be calculated at checkout & added to the MRP of the product(s).
  • There is a small sum of courier charges applicable on the COD orders. As we are using 3rd party couriers, so the COD charges are non-refundable.

 

  1. Can I expect delivery on all days of the week?
  • We ship 6 days of the week.The delivery of the orders can be expected on any of the business days.
  • No orders are processed on Sundays & National Holidays.

 

4.How can I track my package?

  • Once the order is dispatched shipment details & tracking id will be texted to you.You may simply check the status using the order tracking id by visiting the courier partners website.
  • In case you do not receive the delivery confirmation via text or face any issue in your tracking id please get in touch with us via mail or phone.

 

 

5.What happens if I am not available at the time of the delivery?

  • Typically,3 delivery attempts are made before the order is returned to our warehouse.
  • Please make sure to add a working/alternative mobile number in the shipping address while placing the order as it will help the delivery executive to get in touch with you or re-schedule the delivery at your convenience.

 

6.Do you ship to multiple addresses?

  • We only ship to one address per order.
  • If your order contains gifts or items that require shipping to multiple locations, you will have to place separate orders for each address.
  • For corporate orders, please contact us through phone +918699007809. or via email at sales@voganow.com.

 

7.Is it possible for me to change the address after I have placed an order?

  • Yes, you can do so by informing us when we call you to confirm your order.
  • In case you want to change the address after the confirmation call then please get in touch with us on whatsapp +918699007809 or via email at sales@voganow.com.
  • Please note that once the order has been dispatched no changes can be made.